Shipping & Payment Policy

At UK Tool Battery, we aim to provide a seamless shopping experience from checkout to delivery. All orders placed on tools-battery.co.uk are handled with care and dispatched from our local UK-based warehouse to ensure you get back to work as quickly as possible.

Fast & Reliable Shipping

We understand that a working battery is essential. That is why we commit to a rapid dispatch schedule and partner with the UK’s most trusted couriers.

• Dispatch Times: All orders are dispatched within 24 hours (Monday–Friday). Orders placed over the weekend or on bank holidays will be processed the following working day.
• Carrier Partners: We utilize Royal Mail, Yodel, and Evri tracked shipping services to ensure reliable delivery to your door.
• Tracking Information: Once your order has been handed to the courier, you will receive an email containing your full tracking details so you can monitor your parcel’s progress.
• Shipping Restrictions: We currently only ship to addresses within the UK. Please ensure you provide a complete and accurate physical address at checkout to avoid delivery delays.

Secure Payment Methods

Your financial security is our top priority. We use industry-standard SSL encryption to protect your data during the checkout process. We currently support the following payment methods:

• PayPal: Pay securely using your PayPal balance or linked bank account.
• Credit & Debit Cards: We accept all major credit cards for a fast and secure transaction.

Support & Delivery Assistance

Our friendly customer service team is always here to help with compatibility questions, installation support, or shipping inquiries.

• Delayed Parcels: If your parcel is significantly delayed beyond the estimated delivery date, please contact us at sales@tools-battery.co.uk so we can investigate with the courier.
• Technical Help: Need help choosing the right battery for your tool? Reach out to our team before purchasing to ensure a perfect fit.

Security & Privacy

Payments are processed via trusted providers to ensure your details remain confidential. While we take all reasonable steps to protect your personal information, it is your responsibility to keep account credentials safe. Customers under 18 must have transactions supervised by a parent or guardian.

Need Help?

If you have any questions about our shipping rates, delivery times, or payment security, please contact us at sales@tools-battery.co.uk .